Join The NRP Group as a Maintenance Supervisor at our BRAND NEW LEASE UP community in Austin, TX - Alameda at Oak Hill!
Under the direction of the Community Manager, the Maintenance Supervisor is responsible for all physical aspects of the apartment’s community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.
Essential Functions Statement(s):
Maintenance Services
Direct and oversee all aspects of maintenance of the community Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
Maintain accurate records for all required reporting and record keeping outlined by NRP policy
Walk the property daily to uphold curb appeal and monitor safety issue
Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget
Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
Complete all service requests and apartment turnovers in line with NRP policy and procedure
Supervise use of property golf carts and all other major tools and equipment when applicable
Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
Conduct and document monthly safety meetings including procedures, training, safety equipment, • MSDA and use of equipment
Perform other duties as required
Customer Service
Complete service requests from residents and team members in a timely fashion, in accordance with company policy
Ensure excellent customer service with courteous and professional attitude toward all customers and team members
Audit key tracking system daily and weekly
Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
May occasionally be required to assist at other properties
Run errands to support the property as necessary
Personal Development
Support and assist Community Manager and Recruiting Department with new hire selection
Train, coach, and mentor team members, ensuring appropriate training is received
Create a team environment: hold weekly team meetings; manage by goals, open communication
Generate work and on-call schedule for service employees
Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy.
Provide recommendations for compensation adjustments, promotions, and terminations