Come join the NRP Team as a Leasing Specialist at our beautiful property, Artisan, in downtown Cleveland, OH!
Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.
Essential Functions Statement(s):
Sales/Marketing
Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-insPerform telephone market surveys and physical shops of competitorsRecommend strategies and programs for on-site marketing activityDevelop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retentionInitiate sales outreach plans including but not limited to new development, community management, internal and external communication, and supportRecommend programs and strategies to increase qualified traffic and closing ratiosMaintain passing e-shop, phone shop, and physical shop scoresMaintain closing ratios in line with NRP policies and proceduresMaintain a working knowledge of the LIHTC program and be able to help ensure file compliance
Administrative
Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow upInspect apartments with the new residents at move in and complete all the necessary paperworkSupport Community Assistant with tracking renewals, lease expirations, and notices to vacateCollect and accurately process and report receipt of application fees, security deposits, rents and other feesAccurately process and report receipt of application fees, security deposits, rents and other feesKeep files, desk, and leasing area organizedComply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standardsInspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show readyMay occasionally be required to assist at other propertiesRun errands to support the property as necessary
Customer Service
Assist in planning of resident functionsWalk the property for curb appeal and overall property appearanceAssist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are metProvide excellent customer service and display courteous and professional attitude toward all customersMaintain availability for resident functions, community affiliated events and weekendsPerform other duties as required
SKILLS & ABILITIES
Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation preferred
Experience: 1-year customer service or sales experience (or relevant education)
Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred
Other Requirements: Valid Driver’s License and reliable transportation
