Come join the NRP Team as a Community Assistant at our affordable property, Platform Lofts, in Charlotte, NC!
Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.
Essential Functions Statement(s):
Financial/Administrative
Marketing
Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately preparedManage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leasesMaintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthlyAssist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standardsReview and analyze weekly traffic reports and numbers, assist with weekly marketing meetingsMonitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans
Customer Service
Assists in planning and preparation of resident eventsComplete a daily inspection of the property and market-ready unitsAssist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are metProvide excellent customer service and display courteous and professional attitude toward all customersMaintain availability or coverage for emergencies, on-call duties, resident functions, and weekendsAdvise Community Manger of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the assetAvailable for emergencies, on-call duties, resident functions, community affiliated functions and weekends
Personal Development
Assist Community Manager in recruiting and selecting team members, understanding and adhering to the hiring policies, procedures, and core valuesAssist Community Manager in evaluating and supervising team membersMay occasionally be required to assist at other propertiesRun errands to support the property as necessaryPerform other duties as requiredSKILLS & ABILITIES
Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation or any other LIHTC designations preferred
Experience: One-year property management experience or 4-year degree in a related field; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program and other laws as they relate to property specific guidelines and occupancy standards
Technical Skills: Proficient computer skills including the Microsoft Office Suite, Yardi Experience preferred
Other Requirements: Valid Driver’s License and reliable transportation
